FAQs

Emory Farms Community FAQs

General Information

What is my property code?
Your Property Code is: AEMF

What is the Management ID?
Management ID: 6587

Where can I find the governing documents?
Visit www.goodwintx.com and enter your community name in the “Find My Community Page” field at the top right corner.

Board Meetings

How do I find out when the next Board meeting takes place?
Board meeting dates and times are posted in the News and Events section of TownSq. If you’ve registered your email, you’ll also receive meeting details via email.

Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.

Account & Assessment Info

Where can I find my account number?
 Your account number is on your billing statement or coupon book. If you can’t find it, contact Customer Service at 855-289-6007.

When is my assessment due?
 Quarterly assessments are due January 1, April 1, July 1, and October 1. Late fees are added at the end of the same month.

Are there any fees associated with online payments?

  • Credit card: $1.50 convenience fee + 3.5% of payment amount
  • E-check: $1.50 convenience fee

Why does my account show a negative number?
 A negative number means you have a credit balance.

I received a letter about a past due assessment. Who can I talk to?
 Contact Customer Service:

Who can I talk to about setting up a payment plan?
Email delinquencies@goodwintx.com for assistance.

How do I update or cancel my Western Alliance recurring payments?
Click here to update or cancel.

What is my assessment paying for?
 Assessments cover operating expenses such as utilities, common area maintenance, landscaping, amenities, insurance, and more.

Financial

What is my balance?

How do I pay my assessment?
Option 1: Mail
 AEMF – Emory Farms
 c/o Goodwin Processing Center
 PO Box 93447
 Las Vegas, NV 89193-3447

Option 2: Online via TownSq

  • TownSq website or mobile app
  • Select your account and click “Make a Payment”
  • Choose to pay your open balance, set up recurring payments, or make a one-time payment
  • ACH and debit/credit card options available (fees apply)

Option 3: Bank Bill Pay Service

  • Update payee and address to the PO Box above
  • Include your account number and association code in the memo

Can I pay with a credit/debit card?
Yes, through TownSq. Fees apply (see above).

Contacts

Who can I reach for help?

How can I reach the Board of Directors?
Address the Board at the next meeting or submit a request via TownSq.

Owner Information

How do I update my contact information or mailing address?

TownSq

What is TownSq?
 TownSq is an all-in-one app for community communication, account management, news, service requests, and more.

How do I register for TownSq?

  1. Visit TownSq Sign Up
  2. Enter your account number and property zip code
  3. Provide your email and create a password

Having trouble registering?
Contact Customer Service: 855-289-6007 or info@goodwintx.com

How do I change my email preferences for TownSq notifications?
 Log in to TownSq, click your name in the top right, and select “Edit Profile.”

How do I submit a request in TownSq?
 Log in and click the “Requests” link on the left menu.

Forgot your TownSq password?
Reset your password here.

Architectural

Do I need approval for exterior modifications?
Yes, all exterior modifications require approval. Submit an architectural request form via TownSq.

How long does approval take?
Up to 7 days from submission. For status updates, contact the Community Manager or submit a request via TownSq.

Compliance

Received a violation notice?
Contact the Compliance Department: compliance@goodwintx.com

Report a neighbor’s issue?
Submit a request via TownSq with details and photos if possible.

When does your compliance driver visit?
 Typically bi-weekly, with additional spot inspections as needed.

Is there a list of do’s and don’ts for tenants?
Find the Covenants, Conditions, and Restrictions on www.goodwintx.com.

Rules & Regulations

What is the community’s rental/leasing policy?
 Rentals are allowed for terms of at least 6 months.

What is the community’s pet policy?

  • The ADRC may limit the number of pets per lot
  • No excessive noise or nuisance
  • Pets must be leashed outside the owner’s lot
  • See Governing Declaration for details

Common Area Maintenance

What am I responsible for maintaining?
 Homeowners are responsible for their lot and home maintenance.

How do I report a common area maintenance issue?
Submit a request via TownSq with details and photos.

Trash/Bulk Pickup:
Contact City of Hutto Utility Billing: huttocomm+huttotx.gov@ccsend.com

How do I get electric/gas/water/trash service?
Contact City of Hutto Utility Billing: huttocomm+huttotx.gov@ccsend.com

How do I get a mailbox key?
 Contact your local USPS or use the Amenity Access Form (link available on the community website).

How long does it take to receive my access device?
 Allow up to 7 business days. You’ll be notified by email when it’s ready for pickup or mailing.

Insurance

How do I get a copy of the association’s insurance?
Contact Customer Service: 855-289-6007 or info@goodwintx.com, or submit a request via TownSq.

Resales

How do I get a lender questionnaire or resale certificate?
Order via Community Archives

How much does a lender questionnaire cost?
See Community Archives for pricing.

I’m a lender and need a statement. Is there a charge?
Statements can be ordered via Community Archives.

If you need further assistance, please log in to TownSq or call us at 855-289-6007.